FAQ'S
Have a question? You might find the answer here. We've gathered the most common queries about our products, services, and shopping experience to help you quickly find what you need.
Orders & Shipping
Returns & Exchanges
Product Information
Jewellery Care
Bespoke & Custom Orders
Bridal & Appointments
Repairs & Resizing
Store Information & Contact
FAQ's
Browse our FAQs to find quick answers to common questions.
We aim to process all orders within 1–3 business days. During peak seasons, processing times may be slightly extended.
Unfortunalty we don’t currently offer this service. It is something we are working on and hope to be able to deliver soon.
Once dispatched, you will receive a confirmation email containing your tracking number and a link to follow your parcel’s journey.
Please contact us directly, and our team will assist in locating your parcel or liaising with the courier on your behalf.
Yes to sell your old gold jewellery please visit us in store or contact our client care team. We only buy gold and silver bullion and gold jewellery.
No we do not accept cash on delivery. Payment for online orders must be made via Credit or Debit card via our secure payment gateway.