1. Introduction

This privacy policy explains how Sanjeev Jewellers (“we”, “us”, or “our”) collects, uses, and protects your personal information when you place an order with us, contact us, or use our website [insert website address]. We are committed to protecting your privacy and handling your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who we are

For the purposes of data protection law, the data controller is:

Sanjeev Jewellers

19 King Street, Southall, UB2 4DG, United Kingdom

Telephone: 02085711427

Email: info@sanjeevjewellers.co.uk

Company registration number: 15270418

ICO registration number: ZC186628

3. The personal data we collect

When you place an order or interact with us, we may collect the following information:

• Identity and contact details — your name, billing address, delivery address, email address, and telephone number.

• Order information — the items you purchase, order number, order date, and order history.

• Payment information — details needed to process your payment. Card payments are handled by our payment provider; we do not store full card details on our systems.

• Delivery information — despatch date, courier, and tracking details used to fulfil and update you about your order.

• Communications — records of correspondence when you contact us by phone or email.

• Technical and usage data — IP address, browser type, device information, and how you use our website, collected through cookies and similar technologies (see section 8).

4. How and why we use your data

We only use your personal data when the law allows us to. The table below sets out how we use it and our lawful basis for doing so:

• To process and fulfil your order, including taking payment, arranging delivery, and providing customer support — lawful basis: performance of a contract.

• To send you transactional emails about your order (for example, order confirmation, despatch, and delivery updates) — lawful basis: performance of a contract.

• To respond to your enquiries and manage our relationship with you — lawful basis: performance of a contract and our legitimate interests.

• To meet our legal and regulatory obligations, such as keeping accounting and tax records — lawful basis: legal obligation.

• To maintain the security and performance of our website and understand how it is used — lawful basis: our legitimate interests and, where required, your consent for non-essential cookies.

5. Transactional emails

We use MailerSend (a service provided by MailerSend / Mailer Tech, Inc.) to send transactional emails relating to your order, such as confirmation and despatch notifications. MailerSend acts as a data processor on our behalf and processes your name, email address, and order details only to deliver these emails. We do not use these transactional emails for marketing.

Some of our service providers, including MailerSend, may process data outside the UK. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or equivalent approved mechanisms.

6. Who we share your data with

We do not sell your personal data. We share it only with trusted third parties who help us run our business, and only to the extent necessary. These include:

• Payment providers who process your payment securely.

• Couriers and delivery partners who deliver your order.

• Our email service provider (MailerSend) for sending order-related emails.

• Website hosting and analytics providers.

• Professional advisers, and regulatory or law enforcement bodies where we are required to do so by law.

7. How long we keep your data

We keep your personal data only for as long as necessary for the purposes set out in this policy. Order and transaction records are normally retained for [insert period, e.g. six years] to meet our legal, accounting, and tax obligations. Where data is no longer needed, we securely delete or anonymise it.

8. Cookies and analytics

Our website uses cookies and similar technologies to make the site work, to remember your preferences, and to understand how visitors use it.

• Essential cookies are necessary for the website and checkout to function and do not require consent.

• Analytics cookies help us understand how the site is used so we can improve it. We use [insert analytics provider, e.g. Google Analytics]. These are only set with your consent.

We use Truendo, a consent management platform, to manage cookies on our website. When you first visit the site, Truendo presents a consent banner that lets you accept or reject non-essential cookies by category. Non-essential cookies, including analytics cookies, are only set once you have given consent.

You can change or withdraw your cookie preferences at any time using the Truendo consent widget on our website. You can also control cookies through your browser settings.

9. How we protect your data

We have appropriate technical and organisational measures in place to protect your personal data against unauthorised access, loss, or misuse. Access to personal data is limited to those who need it, and we use secure systems and reputable service providers. While no method of transmission over the internet is completely secure, we take reasonable steps to safeguard your information.

10. Your rights

Under data protection law, you have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request erasure of your data in certain circumstances.

• Object to or restrict our processing of your data in certain circumstances.

• Request the transfer of your data (data portability).

• Withdraw consent at any time, where we rely on consent.

To exercise any of these rights, please contact us at info@sanjeevjewellers.co.uk. We will respond within one month.

11. Complaints

If you have a concern about how we handle your personal data, please contact us first so we can try to resolve it. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority, at ico.org.uk or by calling 0303 123 1113.

12. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

13. How to contact us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Sanjeev Jewellers

19 King Street, Southall, UB2 4DG, United Kingdom

Telephone: 02085711427

Email: info@sanjeevjewellers.co.uk