Business Information

Sanjeev Jewellers

19 King Street, Southall, UB2 4DG

WhatsApp: +44 7591 140625

Landline: 020 8571 1427

Email: info@sanjeevjewellers.co.uk

These terms and conditions govern your use of our website and the purchase of goods from Sanjeev Jewellers. By placing an order with us, you agree to be bound by these terms.

1. Pricing

• Prices include VAT unless stated otherwise.

• Prices are subject to change daily in accordance with the live gold rate.

Errors and omissions: Whilst every effort is made to ensure that all information, descriptions, specifications, images, prices, and availability details displayed on our website are accurate and up to date, errors may occasionally occur. Sanjeev Jewellers reserves the right to correct any errors, inaccuracies, or omissions at any time without prior notice, including after an order has been submitted. In the event that a product is listed at an incorrect price, contains inaccurate information, or is unavailable due to an error, we reserve the right to refuse or cancel any order placed for that product. Where payment has already been made, a full refund will be issued.

2. Orders

• We reserve the right to refuse or cancel orders.

Order confirmation process: Once an order has been placed, an order confirmation email will be sent to the email address provided at checkout. This confirmation acknowledges receipt of your order but does not constitute acceptance of the order. All orders are subject to verification, payment, and stock availability. A contract between the customer and Sanjeev Jewellers is formed only once the order has been accepted and production has commenced. Sanjeev Jewellers reserves the right to refuse, cancel, or amend an order at its discretion, including but not limited to circumstances involving pricing errors, stock discrepancies, suspected fraudulent activity, payment issues, or circumstances beyond our reasonable control. In the event that an order cannot be fulfilled, any payments received will be refunded in full, or a different product may be chosen as a replacement at the customer’s discretion.

3. Delivery

• We aim to deliver our items within 2–3 working days from order confirmation.

• Sanjeev Jewellers shall not be liable for delays arising from circumstances outside our control.

• All orders are insured whilst in transit. Risk and responsibility for the goods transfer to the customer once delivery has been confirmed by the courier, or upon collection from our showroom.

4. Returns and Refunds

Stock items purchased online. Under UK consumer law, customers have the right to cancel and return most online purchases within 14 days of receiving their order for a full refund, subject to the following conditions:

• Items must be unworn and in the same condition as received.

• Original packaging and certificates must be included.

• Refunds will be processed after inspection.

• Customers are responsible for return postage unless the item is faulty.

Bespoke jewellery. As all bespoke, made-to-order, customised, engraved, resized, or personalised items are manufactured specifically to the customer’s requirements, these items are non-refundable and non-exchangeable, except where they are found to be faulty. This includes:

• Bespoke jewellery pieces.

• Made-to-order jewellery (items from available stock that have been modified, such as a size adjustment).

• Engraved items.

• Special-order gemstones.

Deposits. Deposits paid towards bespoke or special-order items are non-refundable once design work, gemstone sourcing, CAD development, or manufacturing has commenced.

Faulty items. If an item is found to have a manufacturing fault, please notify us within a reasonable period. We reserve the right to inspect the item and, where appropriate, offer:

• A repair.

• A replacement.

• A refund.

This does not cover damage caused by:

• Accidental impact.

• Improper care.

• Normal wear and tear.

• Third-party repairs or alterations.

Hygiene. For hygiene reasons, unless they are faulty, we cannot accept returns on:

• Earrings.

• Nose jewellery.

Items purchased in store are not eligible for a refund unless faulty. This does not affect your statutory rights.

5. Product Descriptions

• Images are for illustration purposes and aim to reflect the true appearance of the item.

• Weights may vary slightly.

• Natural gemstones vary in colour and appearance.

• Details such as metal purity and item size will be provided in the description section. If you would like further clarification on any details of a product prior to purchase, our dedicated support team will be happy to assist.

6. Liability

Force majeure. We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to supplier delays, courier disruptions, natural disasters, adverse weather conditions, industrial action, government restrictions, power outages, or other unforeseen events.

Limitation of liability. To the fullest extent permitted by law, Sanjeev Jewellers shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from the purchase, use, or inability to use our products or services.

7. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.